Advice to business owners:use call accounting to track those hidden telecom expenses

Advice to Business Owners: Use Call Accounting to Track Those Hidden Telecom Expenses by Peter Verhoeff

Womenowned.com has great advice for new business owners, advice that should be taken to heart by any business owner. "The experiences I have had running businesses have taught me that there are always those extra expenses that completely blow my budget and that I never saw coming," says a poster on the site. Among the major problems listed are phone expenses which can and usually do present some very nasty surprises. The right call accounting solution can greatly assist with these situations.

"In addition to arranging the ideal hardware and billing options for a phone system, a company should always implement telecom expense management (TEM)," says Don Simons, CEO of TelSoft Solutions. "It not only helps track your internal telecom use, but also makes sure you are being billed correctly."

The web site gives some very good advice for new business owners, beginning with "know before you go." Estimate how many lines you will need, and carefully look over all the services your local phone company offers, and choose the ones which will be the most cost-effective. Include fax and modem lines in the equation. And always keep in mind the fact that your primary interest is, can customers and prospects reach you at all times?

Telecom expense management is even more vital for large enterprises. An established business must, of course, always be evaluating and re-evaluating their phone services and hardware with the same basic factors in mind. The central core of telecom cost management is call accounting. Without it, you are flying blind, not knowing who is using the company's telecom services and for what. You can also be ignorant of phone company charges, which may be incorrect and even billing for services that were never ordered.

Telecom expense management software can include many other modules, such as directory management, inventory and resource maintenance, invoice processing and more. In seeking to control your telecom expenses, it is important to select software that is right for your size company and provides you with the information you need.

Author, Peter Verhoeff, writes articles on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.